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Set notification preferences

Notification Preferences decide how you hear about WhatsApp events such as a new message or a chat that needs a human. At the end, each event reaches you the way you want, and quiet hours keep your nights calm. Changes save as you make them.

Before you start

  • You can open Manage in the WhatsApp panel. If not, ask your admin.
  • To set the team default, your role needs permission to edit it.

The events and the three ways to be told

Event When it fires
New message A customer sends you a WhatsApp message.
Chat needs a human The bot hands a conversation to your team.
Chat taken over A teammate intervenes in a conversation.
Missed call A customer calls on WhatsApp and nobody answers.
Broadcast finished A campaign finishes sending to everyone.
Scheduled send fired A scheduled broadcast or message starts sending.
Way to be told What it is
In-app The notification bell inside Ohanvi.
Push A push notification on your phone.
Email An email to your account address.

Steps

Open Notification Preferences

  1. Open WhatsApp in the left rail, then select Manage.

  2. Select Notification Preferences.

    Notification Preferences with the My alerts and Workspace default tabs, the In-app, Push and Email switches, and Quiet hours

  3. Keep My alerts selected to set your own alerts.

Choose how you hear about each event

  1. Find the event, for example New message.
  2. Switch In-app on or off.
  3. Switch Push on or off.
  4. Switch Email on or off.

The page says Changes save automatically. There is no save button. If a change fails, you see Couldn't save that change — please try again. Switch it again.

Turn every alert on or off at once

  1. Click Mute all to switch every alert off.
  2. Click Enable all to switch every alert on.

Set quiet hours

  1. Find Quiet hours. It pauses push and email overnight.
  2. Turn the switch on.
  3. Pick the time after From, for example 9:00 PM.
  4. Pick the time after to, for example 9:00 AM.

The in-app bell keeps collecting alerts during quiet hours, so you miss nothing.

Use the team default instead of your own choices

  1. Click Follow workspace default.
  2. In the window Follow the workspace default?, read the message. Your own choices are cleared.
  3. Click Follow default.

You then get whatever your admin sets, including later changes. Click Cancel to keep your own choices.

Set the default for the whole team

  1. Click Workspace default at the top.
  2. Set the events, the three switches and Quiet hours the same way as above.

The page then says What a teammate gets before they change anything themselves.

Troubleshooting

Issue Cause Fix
Couldn't save that change — please try again. The change did not reach the server. Check your connection and switch it again.
You get no push alerts Push is off, or Quiet hours is on. Turn Push on, and check Quiet hours.
You get no emails Email is off for that event. Turn Email on for it.
Your choices keep changing You chose Follow workspace default. Switch the switches yourself to leave the default.
You do not see Workspace default Your role cannot edit the team default. Ask your admin.