Skip to content

See your scheduled WhatsApp messages

Use the WhatsApp view to see everything scheduled on WhatsApp in one calendar or list: broadcasts, single messages, replies, cart reminders and appointment reminders. At the end you can check, move or stop any of them.

Before you start

  • You can see Schedule in the left rail. By default only the workspace's Super Admin role has it. Ask your admin if it is missing.
  • Something is scheduled in WhatsApp, for example a broadcast. See Send a broadcast campaign.

Steps

Open the WhatsApp schedule

  1. Open Schedule in the left rail, then select WhatsApp. The page title reads WhatsApp schedule.
  2. The page opens in Calendar view for the current month. The channel chips are hidden, because the page is already limited to WhatsApp.
  3. Click a day to see its items. Click List to see them by time under day headings.
  4. Click an item. Its details open on the right: When, Recurrence, Audience / with, Owner, Channel and Type.

Read what each type means

The Type shows what kind of item it is.

Type What it is
Broadcast A campaign send to a group of contacts.
Message One message scheduled to one person.
Reply A reply scheduled to a customer.
Cart nudge An abandoned-cart reminder.
Appointment reminder A reminder sent before a booking. It is created by your appointment reminder rules.
Bot step timeout A chatbot step that waits for a reply and moves the chat on when none comes.

The Audience / with line shows the phone number the message goes to.

Read the status

Status Meaning
Scheduled Waiting for its time.
Live Sending now.
Sent Went out.
Paused Held in the WhatsApp Scheduler.
Failed The send did not go through.
Cancelled Called off. The record is kept.

Change an item

  1. Click Reschedule to pick a new date and time. See Reschedule, cancel or delete a scheduled item.
  2. Click Edit to open the WhatsApp Scheduler. See Check scheduled messages and delivery logs.
  3. Click Cancel to call it off. The scheduled job is stopped and leaves the WhatsApp Scheduler.
  4. Click Delete to remove it from WhatsApp.

Narrow the view

  1. Click Everyone's schedule and choose My schedule to see only items you own.
  2. Click Any status and choose Scheduled, Draft, Sent or Cancelled.

Add something new

  1. Click New schedule, then choose New in WhatsApp. Ohanvi opens the WhatsApp Scheduler, where you create the item.

Troubleshooting

Issue Cause Fix
Nothing scheduled here No WhatsApp item matches the owner or status filter. Choose Everyone's schedule and Any status.
An item is Failed The send did not go through, for example the template was not approved. Open the item in the WhatsApp Scheduler to see why, then send it again.
A repeating broadcast shows only once The calendar shows the next send. Open Recurring to see the whole series.
Could not reschedule. The new time was refused. Pick another time.