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Update your profile and password

Update your own name, email, phone number and password on the My Account screen. When you finish, your details are saved and your new password works the next time you sign in.

Before you start

Steps

Open My Account

  1. Click your initials in the bottom-left corner. The profile menu opens.
  2. Click your name at the top of the menu. The My Account screen opens.

Change your details

  1. Under Your details, edit Name, Email or Phone Number. All 3 are required.
  2. Pick the country code, then type your number without it.
  3. Click Save changes. The message Your account details were updated. appears.

You cannot change Username. It is the name you sign in with.

Change your password

  1. In New password, type the new password. Click the eye icon to show or hide it.
  2. Watch the checklist below the box. Each rule turns green when it is met:
    • 8+ characters
    • Upper & lower case
    • 2+ digits
    • 1+ special character
    • Not a common or predictable password
  3. Click Save changes. The message Your account details were updated. appears and the box clears.
  4. Sign in with the new password next time.

Leave New password blank to keep your current password.

A strong password also must not:

  • be longer than 64 characters,
  • contain runs or repeats like 1234, abcd, qwer or aaaa,
  • contain your username, name or email.

Try a few unrelated words with digits and a symbol, for example Mango#River42Lamp.

Check your role

The Role box shows the role your workspace gave you, such as Super Admin, Manager or Executive. You cannot change it here. You are the account owner. appears if you created the workspace. Otherwise, ask your workspace owner to change it. See Manage team members, roles and permissions.

Video walkthrough

[VIDEO]

Troubleshooting

Issue Cause Fix
Password needs: 8+ characters, 2+ digits (or other rules) The new password misses 1 or more rules. Add what the message lists, then click Save changes again.
This password is too common and easy to guess (like Password@123). The password is on the common-password list. Use a few unrelated words, for example Mango#River42Lamp.
Password must not contain sequences or repeats like 1234, abcd, qwer or aaaa. The password has a keyboard run or a repeated character. Remove the run or repeat.
Password must not contain your username, name or email. Part of your name or email is in the password. Choose words that are not about you.
Email … already exists with user: … Another active user already has that email. Use a different email, or ask your workspace owner.
Phone number is required. The phone box is empty. Type your mobile number, then save.