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Use the Social sidebar

The Social panel on the left has more than menu rows. It has a New button and a list of your connected channels. You can start a post, jump to one channel's Publish or Insights, and connect more networks. It takes about 2 minutes.

Before you start

  • You can see Social in the left rail. If not, ask your admin to give your role Social access. See the Settings overview.

Steps

Start something new

  1. Open Social in the left rail.
  2. Click New at the top of the panel. A menu opens.
  3. Click Post to open the Create Post window. See Create and publish a social post.
  4. Click Connect a new channel to open Connect → Social Connections.
  5. Idea is greyed out. It is not built yet.

Read the Channels list

  1. Scroll the panel to CHANNELS. Each connected account has a row with its icon and name.
  2. Click a row to open it.
  3. Under it you see Publish and Insights.
  4. Click Publish to see that channel's posts only. See Use Publish filters, overview and post details.
  5. Click Insights to see that channel's results only. See Explore Insights charts and one channel.
  6. The channel you opened is highlighted. If two accounts use the same network, both show as active together.

Connect more channels

  1. Use the three icons at the top right of CHANNELS: search, settings and the plus sign.
  2. Click the settings icon (Settings) to open Connect → Social Connections.
  3. Click the plus sign (Connect a new channel) to open the same screen.
  4. Under Connect more channels, click a network logo to open its connect wizard.
  5. Click the plus tile to see all networks.

Troubleshooting

Issue Cause Fix
CHANNELS is empty No account is connected. Click the plus sign and connect one.
Idea is greyed out It is not available yet. Use Post instead.
A channel row does not open The panel is collapsed. Click the group name to open it.