Find, tag and export contacts

The Emails tab in Audience lists every email contact. Use it to find people, tag them, change their status and export your audience. At the end, your contacts are labelled so you can target them.

Before you start

• You can see Audience in the Email panel. If not, ask your admin.
• You have contacts. See Add email contacts, lists and segments.

Steps

Find contacts

1. Open Email in the left rail, then select Audience.
2. Open the Emails tab.
3. Click All, Subscribed or Unsubscribed to switch between All Contacts, Subscribed Contacts and Unsubscribed Contacts.
4. Narrow the list with the filters: Status, Filter by Owner, Filter by Tags and Active in last N days (Last 7, 30 or 90 days, or Any time).
5. Click Clear all to remove every filter.

Tag contacts

1. Open a contact's tags to Manage tags. Under Add or remove tags, type in Search or create a tag.
2. Click Create for a new tag. Pick from Popular tags to reuse one.
3. Click Add tags or Remove tags.
4. To tag many people, paste their addresses into Bulk Tag by Email, or use Upload File. Name the tag when asked: What should we name this tag?
5. Or click Manage audience, then Bulk select & actions. Use Select All, then Tag Contacts or Delete Selected Contacts.

Change a contact's status

1. Click the More actions menu on a row.
2. Choose Reactivate to mark them Subscribed again, or Unsubscribe to stop marketing email.
3. Choose Copy to List to add them to a list.

Export your audience

1. Click Export. The Export Contacts dialog opens.
2. Set Export Type, File Name, Format and Fields to Include.
3. Optional: set Filters and Date Range. Then export.

Other tools under Manage audience

1. Click Manage audience to open Import history, Export audience, Find duplicates, Copy to list and Bulk select & actions.

Handle a data request

1. Click GDPR Data Export on the row to export all data held for that person.
2. Click GDPR Erase to erase their data. This cannot be undone.
3. Click Delete Contact to remove the contact without a data request.

Warning

GDPR Erase is permanent. Export first if you may need a record.

Troubleshooting

Issue	Cause	Fix
A contact is missing.	A filter is hiding them.	Click Clear all.
A bulk tag skipped some rows.	The address is not in Contacts.	Add the contact first, then tag again.
Reactivate does nothing for a bounce.	Hard bounces and complaints are permanent.	See Block addresses with the Suppression List.

Related

• Use Email Groups
• Add email contacts, lists and segments
• Track results and handle unsubscribes and bounces