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Deactivate your account

Pause your whole Ohanvi account. Everyone is signed out and nobody can sign in, but nothing is deleted. You confirm with your password and a one-time code sent to your email. Takes about 2 minutes. You can bring the account back by signing in again.

Before you start

  • You are the account owner, the person who created the account. Other admins do not see Deactivate account.
  • You know your password.
  • You can open the email address on your account. Ohanvi sends a one-time code there.
  • You understand that this acts on the whole account, every user in it, not just you.

What deactivating does

What happens Detail
Everyone is signed out straight away. Nobody in the account can sign in.
Nothing is deleted. Your contacts, chats, settings and invoices stay.
Your data is kept for at least the number of days shown on the screen. The screen text says at least 90 days by default.
You can come back. Sign in again yourself within that time. The account is reactivated automatically.
After that time Ohanvi may delete it. Deleting is done by the Ohanvi team, not from this screen.

Deactivating signs out your whole team

Tell your teammates before you start. Their work in progress is not saved when they are signed out.

Steps

Open the screen

  1. Click your initials in the bottom-left corner, then click Settings.
  2. In the left list, click your name. The settings for your account open.
  3. Find Deactivate account under More, and click it. The page title reads Deactivate account. Only the account owner sees this row.
  4. Read the line under the title. It names your account and says it asks for your password and a code sent to your email.

Deactivate the account

  1. Click Deactivate… on the Deactivate account card. The Deactivate your account window opens.
  2. Read the warning at the top of the window.
  3. Under Step 1 of 2 — confirm it is you, type your password in Your password. Click the eye icon to show or hide it.
  4. Click Continue. Ohanvi emails a one-time code to your registered address.
  5. Under Step 2 of 2 — enter the code we emailed you, read the banner. It shows the masked email address and how long the code is valid.
  6. Type the code in Verification code.
  7. Click Deactivate account. Everyone is signed out. The sign-in screen shows Ohanvi's message about the account.

If the code does not arrive, click Resend code.

Bring the account back

  1. Open the Ohanvi sign-in page. See Sign in to Ohanvi.
  2. Sign in as the owner, within the days shown on the Deactivate account screen.
  3. The account is reactivated automatically. Tell your teammates they can sign in again.

Delete the account for good

You cannot delete the account from Settings. The screen says: contact Ohanvi support at info@ohanvi.com. The Ohanvi team does the deletion, and it cannot be undone.

Troubleshooting

Issue Cause Fix
Deactivate account is not in the list. You are not the account owner. Ask the owner to deactivate, or contact Ohanvi support.
The page says Only the account owner — the person who created this account — can deactivate it. Your user is not the founding owner. Sign in as the owner.
Enter your password. The password box is empty. Type your password and click Continue.
Could not send the code. The code email did not go out. Check your connection and click Continue again.
Enter the code from your email. The code box is empty. Type the code from the email.
The request failed. Nothing was changed. The code is wrong or expired. Click Resend code, then enter the new code.