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Choose your own or Ohanvi's managed services

For WhatsApp, AI and email, choose whether Ohanvi uses your own provider account or its managed service. At the end, each channel shows which option is active and how its usage is billed.

Before you start

  • You can see Connectors under your name in Settings. If not, ask your workspace owner.
  • For the WhatsApp choice, your WhatsApp number is already connected. If not, click Set up WhatsApp on the WhatsApp (Meta) card.
  • To use your own AI or email provider, you have an API key or login from that provider.

How billing differs

Managed usage is billed from your credits. Your own account is billed by the provider. See Credits and billing in Ohanvi.

Channel Ohanvi managed Your own
WhatsApp (Meta) Pay through Ohanvi — your credits pay Meta's rate plus Ohanvi's commission. Pay Meta directly — you pay Meta; your credits pay only Ohanvi's usage commission.
AI Ohanvi’s AI key — Ohanvi's shared AI key. Your key · connected — your own Gemini, OpenAI or Anthropic key.
Email Ohanvi’s shared sender Your provider · connected — your own email provider.

Steps

Open Connectors

  1. Click your initials in the bottom-left corner, then click Settings.
  2. Click your name at the top of the Settings list.
  3. Under Billing & credits, click Connectors. The Connectors page opens with 3 cards.

Choose how WhatsApp is billed

  1. On the WhatsApp (Meta) card, click Pay through Ohanvi or Pay Meta directly.
  2. The message WhatsApp billing updated. appears.

If the card shows Not set up, click Set up WhatsApp and connect your number first.

Use your own AI key

  1. On the AI card, click Connect your own AI key. The AI Connectors page opens.
  2. Under Provider, pick Gemini, OpenAI or Anthropic. Under Credentials, paste the API key and pick a Model. Click Test connection, then Connect.
  3. Go back to Connectors and click Refresh. The card shows Your key · connected.

To change it later, click Manage AI provider.

Use your own email provider

  1. On the Email card, click Connect your own provider. The email provider page opens.
  2. Add your provider's details and save. See the Email section for provider setup.
  3. Go back to Connectors and click Refresh. The card shows Your provider · connected.

To change it later, click Manage email providers.

Video walkthrough

[VIDEO]

Troubleshooting

Issue Cause Fix
Could not update WhatsApp billing. The change did not save. Try again. If it keeps failing, contact support.
WhatsApp (Meta) shows Not set up No WhatsApp number is connected. Click Set up WhatsApp and add your WhatsApp configuration.
The AI or Email card still shows Ohanvi's service The page has not reloaded since you added your key. Click Refresh.
Connectors is missing under your name Your role cannot see it. Ask your workspace owner.