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Reset your password

If you forgot your password, enter your email, type the 6-digit code Ohanvi sends you, and choose a new password. You are then signed out of every other device, and you sign in again with the new password.

Before you start

  • You can open the inbox of the email address on your Ohanvi account.
  • You are on the Ohanvi login page at app.ohanvi.com.

Steps

Get a code

  1. On the login page, click Forgot Password?. The Reset your password panel opens.
  2. In Enter your email, type the email on your Ohanvi account.

  3. Click Send code. The Enter verification code screen opens and shows We sent a 6-digit code to your email.

    Ohanvi shows this screen whether or not the email has an account, so nobody can use it to check who uses Ohanvi. If no email arrives, see Troubleshooting.

Enter the code

  1. Open your email. Find the message Your password reset code. The code is in the subject and in the email.
  2. Type the 6-digit code into the box.
  3. Click Verify. The new password screen opens.

The code works for 10 minutes. If it expired or never arrived, click Resend code. To use another email, click Use a different email.

Choose a new password

  1. In New password, type your new password. The checklist under the box turns green as each rule is met:

    • 8+ characters
    • Upper & lower case
    • 2+ digits
    • 1+ special character
    • Not a common or predictable password — for example, Password@123, Welcome#2024 or anything with 1234 is refused.

    Your password also cannot contain your username, name or email.

  2. Type the same password in Confirm new password.

  3. Click Reset password. The message Password reset. Sign in with your new password. appears, and the login page opens.
  4. Sign in with your new password. See Sign in to Ohanvi.

You are signed out everywhere else

Resetting your password signs your account out of every other browser and device. Ohanvi also emails you Your password was changed. If you did not reset your password, contact support right away.

Pick a password you can remember

Join a few unrelated words with a symbol and 2 digits, for example Mango#River42Lamp.

Limits

To protect your account, each email address can, in any 24 hours:

  • receive up to 5 codes (the first code plus resends), and
  • reset its password up to 5 times.

Each code allows 3 wrong tries. After the third, request a new code. When a limit is reached, contact support to reset your password.

Video walkthrough

[VIDEO]

Troubleshooting

Issue Cause Fix
No email arrived The email has no Ohanvi account, it went to spam, or it was typed wrong. Check spam and promotions. Click Use a different email and check the spelling. Use the email you signed up with.
Incorrect code. 2 attempt(s) remaining. The code does not match. Check the latest email — each Resend code replaces the previous code.
Too many incorrect attempts. Please request a new code. 3 wrong codes were entered. Click Resend code and use the new code.
This code has expired. Please request a new one. More than 10 minutes passed. Click Resend code.
You've requested 5 codes in the last 24 hours. Please contact support to reset your password. The daily code limit was reached. Contact support, or try again after 24 hours.
You've reset your password 5 times in the last 24 hours. Please contact support to reset it again. The daily reset limit was reached. Contact support.
More than one account uses this email. Please contact support to reset your password. Several accounts share this email, so Ohanvi cannot tell which one to reset. Contact support.
Your reset session has expired. Please start again. More than 15 minutes passed after the code was accepted. Reload the page, click Forgot Password? and start again.
This password is too common and easy to guess The password is a common word with digits or symbols added. Pick unrelated words, for example Mango#River42Lamp.
Password must not contain your username, name or email. The password includes part of your name or email. Choose a password without them.