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Comment, mention and attach files

Keep the conversation about a task on the task itself. At the end, you can comment and reply, @mention a teammate so they are told, attach files and screenshots, follow a task you do not own, log the time you spent, and choose how Ohanvi tells you about task changes.

Before you start

  • You can open a saved task. See Create and assign tasks.
  • The teammates you want to mention are users in your workspace.

Steps

Add a comment

  1. Open a task from the board or the Tasks panel. The task dialog opens.
  2. Scroll to Activity and click Add a comment....
  3. Type your comment. Press Shift + Enter for a new line.
  4. Press Enter to post it. The comment appears under Comments.

For a fast reply, click a ready-made comment under the box, such as Looks good!, Need help? or This is blocked..., then edit it and press Enter.

Mention a teammate

  1. In a comment or in the task's Description, type @.
  2. Type the first letters of the person's name and pick them from the list.
  3. Post the comment, or click Save for a description. Ohanvi emails the people you mentioned with the subject "[task key] … mentioned you".

Reply to, react to, edit or delete a comment

  • Reply: click the reply icon (tooltip Reply) on a comment, type in Write a reply…, and press Enter.
  • React: click the smiley icon on a comment and pick an emoji. Click an emoji again to take your reaction back.
  • Edit: click the pencil icon (tooltip Edit), change the text, and press Enter to save.
  • Copy a link to the comment: click More actions → Copy link. The message Comment link copied appears.
  • Delete: click More actions → Delete, then click Delete in the Delete comment? dialog.

Deleted comments cannot be restored

Delete comment? removes the comment permanently.

Attach files

  1. Open the task and scroll to Attachments.
  2. Drag files onto the box that says Drop files here to attach them or browse, or click browse and pick files.
  3. The files upload and appear in the list. Maximum file size: [LIMIT].

You can also paste a screenshot or file straight into the Description. To look at an attachment, click Preview (images and videos only) or Download. To remove one, click its delete icon and confirm with Delete in the Delete Attachment dialog.

Watch a task

  1. Open the task.
  2. Click the eye icon at the top of the dialog (tooltip Watch).

Watchers get the same emails as the task's reporter and assignee. Click the icon again (tooltip Stop watching) to stop.

Share a task

  1. Open the task.
  2. Click the share icon at the top of the dialog (tooltip Share). The message Copied ticket link: … appears.
  3. Paste the link into a chat or email. Teammates with Task access open the same task.

Log time

  1. Open the task and scroll to Activity.
  2. Click Work log, then click Log time.
  3. In Time spent, type the time, for example 1h 30m. Use w, d, h and m. A number alone means minutes.
  4. Set the Date and, optionally, a Work description (optional).
  5. Click Save. The entry appears under Time logged.

See a task's history

In Activity, click History to see every status change, assignee change and edit, with who made it and when. Click All to see comments and history together.

Choose how you hear about task changes

Ohanvi emails the reporter, the assignee and all watchers when a task is created, assigned, moved to a new status or commented on. You do not get an email for a change you made yourself.

  1. Open Settings from the left rail, then select Notifications.
  2. Find the Task Management row ("Assigned tickets, mentions and status changes").
  3. Turn In-app, Push or Email on or off. Only a super admin can change the Email column.

Get task reminders

A reminder is a time you want to be nudged about a task. You set one from a WhatsApp call note with Remind me on and Remind me at, and Ohanvi creates a task for it.

  • When the reminder time passes, the task card shows Reminder due, and the board shows a strip such as 1 reminder due above the columns.
  • The assignee, or the reporter when no one is assigned, gets a notification in the bell: Reminder: [task key] — [summary]. It also goes to their phone when push notifications are on.
  • Reminders need your workspace's reminder schedule to be switched on. [VERIFY: reminders are enabled in production]

Video walkthrough

[VIDEO]

Troubleshooting

Issue Cause Fix
Could not save comment. The comment did not reach the server. Your text stays in the box. Press Enter again.
A teammate is not in the @ list They are not a user in your workspace, or the letters do not match their name. Check the spelling, or ask your admin to add them as a user.
Preview is available for images and videos only. The file is a PDF, spreadsheet or other document. Click Download to open it.
Failed to delete attachment. The delete did not save. Close and reopen the task, then try again.
Could not resolve your account to watch. Ohanvi could not match your login to a project member. Sign out and back in, then click Watch again.
No task emails arrive Email is off for Task Management, or the emails went to spam. Check Settings → Notifications, then your spam folder.