Read Store Analytics¶

Read the Store Analytics screen for your connected Shopify or WooCommerce store. At the end, you know your revenue, orders and customers for the period, how they compare with the period before, which products and customers lead, and how much WhatsApp contributed.

Before you start¶

You can see Analytics → Store Analytics. See Set up data for Analytics.
Your store is connected under Connect → Store Connections, and it has sent at least 1 order.

Steps¶

Open the screen and choose a window¶

Open Analytics in the left rail, then select Store Analytics. The screen shows Revenue attributed to WhatsApp — carts, orders and journeys.
Click 7d, 30d, 90d, 1y or All at the top right. 30d is selected when the screen opens.
Click Refresh to reload the numbers.

Numbers come from the orders your store sends to Ohanvi, not from your store's own reports. Amounts use the currency most of your orders in the window are in.

Read the headline tiles¶

Hover a tile to see what it counts. The first 4 tiles show a change such as +12% vs previous 30d, comparing with the same length of time just before. There is no comparison for All.

Tile	What it counts
Revenue	Amount charged on orders that were not cancelled or refunded.
Orders	All orders placed in the window.
Avg. order	Revenue ÷ completed orders (not cancelled or refunded).
Customers	Distinct buyers.
Repeat buyers	% of customers who ordered more than once, with the number of those customers.
Unpaid / COD	Orders with a pending, authorised or part-paid payment — what the COD journey confirms.
Cancelled	Cancelled orders and the cancel rate, plus how many were refunded in full.
Shipped	Orders fulfilled at least partly, and how many were delivered.

Read the daily charts¶

Revenue (per day) and Orders (per day) plot each day in the window, oldest first.

Read What WhatsApp added¶

Broadcast-attributed revenue — revenue credited to your WhatsApp broadcasts in the window.
Orders after a broadcast — orders credited to a broadcast.
Shoppers active in the inbox — contacts whose chats are linked to store activity.
Journeys (all time) — up to 6 automated journeys, each with its orders and revenue since it started.

Read Abandoned carts¶

Abandoned — carts your store reported as left behind in the window.
Recovered — of those shoppers, how many placed an order within 7 days.
Recovery rate — recovered ÷ abandoned, with a progress bar.

A cart counts as recovered whether or not a WhatsApp reminder was sent.

Read Top products and Top customers¶

Top products — up to 10 products by revenue on completed orders, with units, orders and SKU.
Top customers — up to 10 buyers by revenue, with order count and phone number. A name in green has a WhatsApp number; click it to open the Inbox.

Read Order status and When orders come in¶

Order status — how the window's orders stand now, grouped under Payment and Fulfilment, using your store's own status names.
When orders come in — orders by hour of day. The busiest hour is highlighted, and the caption names it, for example Peak at 19:00 — the hour to schedule broadcasts around. Hover a bar for its count.

Video walkthrough¶

[VIDEO]

Troubleshooting¶

Issue	Cause	Fix
No orders in this window	No store is connected, or no orders arrived in the period.	Connect a store under Connect → Store Connections, or choose All.
Couldn't load store analytics	The report failed to load.	Click Retry.
Revenue differs from your store's report	Ohanvi excludes cancelled and fully refunded orders and uses the order time it received.	Compare with your store's net sales for the same dates.
No % change on the tiles	All is selected, or the previous period had no data.	Choose a fixed window such as 30d.
Top products reads No line items yet. or Top customers reads No customers yet.	No completed order in the window has line items or a buyer to rank.	Choose a longer window, or wait for completed orders.
Top customer name is not clickable	That buyer has no WhatsApp number on file.	Add the number to the contact.