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Read form responses

The Responses tab inside a form shows its answers. Use it to see trends and read single replies.

Before you start

  • Your form has received at least 1 answer.

Steps

  1. Open Forms in the left rail, then select Forms.
  2. Open the form and select the Responses tab. The tab shows the count.
  3. Read the summary. It shows each question, Question N of M. Rating questions show Average x of max. NPS shows the score.
  4. Open Individual to read 1 response at a time.
  5. Read What happened next to see what the form did with the answers.
  6. Look for Partly done or Not accepted: …. They say which step did not finish and why.

Troubleshooting

Issue Cause Fix
The count is 0. Nobody has submitted. Share the link.
A response is Partly done. One outcome failed, such as booking. Open Submissions and click Retry.